Public Affairs and Conflict Management

Those who have an interest must become interesting.
Public Affairs and Conflict Management

Every issue under public discussion has advocates and critics. This is not new but rather part of mankind’s history. For a long time now, conflicts are not the result of controversial facts but primarily because many players representing different interests are involved.

BCC keeps a very close watch on social trends. The type of monitoring undertaken is based on familiarity with the lines of argumentation and particular interests; it anticipates conflicts and analyzes the feasibility of potential coalitions. Communication measures for complex projects always focus on more than one target group.

The focus is on the development of moderating, not polarizing, effects. Legitimation increasingly arises out of particular occasion.

Planning and Building in the Public Sector

The public arena is a stage with many players.
Planning and Building in the Public Sector

Maintaining an overview of the wide variety of players is often very difficult when it comes to gaining acceptance in public decision-making processes. Actors may be informal, official, party-affiliated, private, scientific and/or representatives of society at large. In more complicated environments, rejections are automatic. Gaining acceptance of an issue in the public arena demands sensitivity in order to moderate an open exchange of ideas between the different parties, and to even allow projects to be developed and implemented in the first place.

Transparency is key in communicating long-term, extensive public projects to a wide variety of parties. Communication planned for the long term and focused on target groups is an essential component to acquiring partners and investors or sensitizing external public opinion makers to certain projects.


Urban development, energy transition, and/or expanding transport and data infrastructure – all of these projects are based on comprehension processes whose requirements are defined by a mature society. New participatory opportunities are just as necessary to their success as new communication formats.  

Energy Transition

The answer is new energy and a wide support is crucial.
Energy Transition

Energy transition is more than just replacing the technology on the other side of the electrical outlet. It is a tremendous transformation project which will also convert public living space. Wind and hydro power as well as new electrical power lines are already current examples of visible change.

Conflicts between environmental and landscape preservation, local resident fears, and/or objections to new above-ground transmission lines are frequently the consequences. Both anticipated as well as surprise resistance, major investments and compelling arguments from all parties involved can be found in this area of tension. BCC analyses debate participants and develops effective techniques and tools for intervention.

BCC maintains intensive contacts with a large number of civil groups relevant to environmental and planning issues and has accumulated profound experience with administrative law aspects in previous projects. We develop comprehensive communication strategies for the public consultation and participation process as well as a goal-oriented approach on the basis of this expertise.

Urban Development

Advancing urban growth.
Urban Development

Urban focuses are shifting. More dense utilization of areas creates derelict land in other places. Here the original use has become obsolete and conversion strategies are urgently needed. In established urban neighborhoods dialogue moderation is required, while vacant living space in peripheral areas often needs a communication boost to prevent it from losing connection to the urban centre.

BCC brings broad experience in communication for both scenarios to the table: in mediating interests of residents, business operators and investors in new urban neighborhoods as well as in planning communication platforms for newly created service and commercial centers. It offers citizen participation forums, expert panels and a broad range of informational media.

Communication for construction sites

Stakeholder Management for a successful real estate development.
Visual für den Bereich Baustellenkommunikation bestehend aus einem Megafon, zwei Warnkegeln und einem Helm

A dynamic development of housing estates and office buildings is important for both the market position and the tenants. This comprises the construction of new buildings as well as refurbishments and redevelopments. In spite of often well-prepared and creative project concepts – construction works imply changing living conditions in the long term as well as trouble at short notice for tenants and residents. Nowadays, building developers are increasingly confronted with arguing stakeholders – including complaints and protests, not to mention local advisory committees who make a stand against changes in general.

BCC supports investors, project developers, politicians as well as administrators with well-directed information policies and a professional handling of critics – ideally even before conflicts arise.

In this context, BCC forms the interface between building and project developers and the public. We support the successful development of construction sites with a thorough analysis of its impact and project-related events such as topping out ceremonies or inaugurations. If required, we are the central on-site contact person for every stakeholder - that’s why we can react fast and flexible with regard to the prevailing situation.